How do I return an item?

How do I return an item?

You have the right to return all goods within 28 days of delivery. For the return address please see the invoice enclosed with the order. To comply with this time limit, all you need to do is to send a return request within the 28 day period by post to:

Carole's Crafts, Aston House, West lane, Hayling Island, Hampshire PO11 0JA.

We may also be contacted by:

Telephone +44 (0) 2392 460961


Returned goods bought online cancels the contract and your payment, credit or debit card will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to claim for compensation.

Unwanted purchases must be returned undamaged and in the packaging used for dispatch. The purchaser should make every reasonable effort to ensure that goods are received back by Carole's Crafts are recived in good condition. Damage occuring during transit will then be accepted by Carole's Crafts.